Grievance Redressal Mechanism

Introduction

The Grievance Redressal Mechanism desires to promote and maintain a conducive and unprejudiced educational environment. The objectives of Grievance Redressal Mechanism include the following:

The mechanism enables a student to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the College. 'Grievance Redressal Mechanism' enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Emphasis on procedural fairness has been given with a view to "the right to be heard and right to be treated without bias".

During the year no such major grievances were received. Grievances otherwise received were forwarded to the Convener/ Director & Principal/ Addl. Director for immediate redressal. In all such cases prompt action were taken and the matter sorted out. In all cases the aggrieved student was informed of the measures taken and checks in the system were introduced to ensure there was no repetition of the same.

Objectives of Grievance Redressal Mechanism

• To support, those students who have been deprived of the services offered by the College, for which he/she is entitled.
• To make officials of the College responsive, accountable and courteous in dealing with the students.
• To make officials of the College responsive, accountable and courteous in dealing with the students.

Functions

• Redressal of Students' Grievances to solve their academic and administrative problems.
• To co-ordinate between students and Departments / Sections to redress the grievances.
• To guide ways and means to the students to redress their problems.

Students' Grievance Procedure

The grievance procedure is a machinery to sort out the issues between student and college. It is a means by which a student who believe that, he / she has been treated unfairly with respect to his / her academic / administrative affairs or is convinced to be discriminated is redressed. It is a system to settle a problem. It enables to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. It involves a process of investigation in which 'Grievance Redressal Cell' enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to "the right to be heard and right to be treated without bias".

The students are ought to lodge their grievances in the prescribed form available in the college website. The grievances can also be submitted in the drop box fixed at the entrance in Gate No. 1.The box has been open once in a month and grievances (if any) found then the convener in turn intimates the matter to the members of the cell for necessary action. Final report based on grievance received and resolved will be submitted to the Director & Principal/ Addl. Director and further course of action will be decided and the same shall be intimated to the students. In case of any false or frivolous complaint, the cell may recommend appropriate action against the complainant.

Exclusions

Grievance Redressal Mechanism shall not entertain the following issues:

• Decisions of the Academic Council / Board of studies of the affiliating university and other academic / administrative committees constituted by the college.
• Decisions with regard to award of scholarships / fee concessions / awards / medals.
• Decisions made by college under the Discipline Rules and Misconduct.
• Decisions of the competent authority on assessment and examination result.